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10% Discount on your orders for today.
10% Discount on your orders for today.

Return & Refund Policy

Returns

All of us at TheLuxurydirect.com want you to love your purchase, if for any reason you are not satisfied, we are happy to accept a return for a refund following our return policy.

Please review our return policy carefully to ensure your return is in compliance prior to returning your items.

  • Items must be returned new, unworn, undamaged and unused with the security tag and original tickets attached. Merchandise returned without the original tags attached will not be accepted.
  • Returns must be initiated within 14 days of delivery and must be returned to us within 10 days of creating the return shipping label. Returns that do not meet any part of our policy may not be accepted and may be sent back to the customer.

You must request a Return Authorization before sending the return. Any returns that are sent back without a Ra will not be accepted.

Custom lenses can not be returned.

Refunds (if applicable)
Once your return is received and inspected, a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Theluxurydirect@aol.com and send your item to The Luxury Direct
16107 Kensington Dr #112
Sugar land Tx 77479

Shipping
To return your product, you should mail your product to:

You must request a Return Authorization before sending the return. Any returns that are sent back without a Ra will not be accepted.
The Luxury Direct
16107 Kensington Dr #112
Sugar land Tx 77479

Make sure to include your packing slip along with the return reason specified to ensure a smooth return process.

Once the return merchandise has been received by us and confirmed it is in compliance with our return policy, we will refund to your original payment method, less any original shipping charges if applicable (Express and Overnight).

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.