Return & Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You must request a Return Authorization before sending the return. Any returns that are sent back without a Ra will not be accepted.

Custom lenses can not be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Theluxurydirect@aol.com and send your item to The Luxury Direct
16107 Kensington Dr #112
Sugar land Tx 77479

Shipping

To return your product, you should mail your product to:

You must request a Return Authorization before sending the return. Any returns that are sent back without a Ra will not be accepted.
The Luxury Direct
16107 Kensington Dr #112
Sugar land Tx 77479

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.